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Fortis Risk Solutions is a Melbourne insurance broker whose team speaks Mandarin. We arrange business, liability, property, motor and home insurance for Chinese-speaking business owners and families, and explain each policy in Mandarin from the first quote to the claim. Insurers issue policy wordings in English, so we tell you in plain Mandarin what they say. You can see us in Box Hill or Hawthorn, or start with a phone call.
What a Chinese Speaking Insurance Broker Does
A Chinese speaking insurance broker arranges business and personal insurance for people who would rather talk it through in Mandarin. At Fortis Risk Solutions the whole job can run in Mandarin: the first conversation, the quote comparison, renewal and the claim. A broker works for the client, not the insurer, so our job is to fit the cover to your situation.
People often search for a Chinese speaking insurance agent. What most of them want is simple. Someone who explains a policy in their first language, says plainly what is not covered and is still there when they need to claim. Insurance turns on detail: what the business does, how much stock it holds, what the lease requires. That detail is easier to get right in Mandarin.
The questions change with the business. A restaurant owner needs restaurant insurance that deals with kitchen fires and food complaints. A grocer needs Asian grocery store insurance that can cover cool room breakdown and spoiled stock. Both should think about lost income. If a fire closes the premises, business interruption insurance is designed to replace the gross profit lost while repairs are done.
As a Chinese speaking insurance broker, Fortis Risk Solutions has offices in Box Hill and Hawthorn, and the team has more than 40 years of combined experience. Our business insurance range runs from shop packs to contract works and management liability, with home and motor cover for families. To start in Mandarin, call 03 7046 3766 or contact us through the website.
Who this is for
Clients who deal with us in Mandarin include:
- Restaurant, cafe and takeaway owners
- Asian grocery and retail shop owners
- Builders, tradies and property owners
- Importers, wholesalers and professional firms
- Families insuring a home, contents and cars
You do not need to run a Chinese business. Anyone who prefers to talk about insurance in Mandarin is welcome.
What We Arrange in Mandarin
Mandarin Service FAQs
Yes. You can speak Mandarin with us at every step: the first call, the quote, questions at renewal and the claim. When something goes wrong, you tell us what happened in Mandarin, we put it to the insurer in English and we come back to you with their answer. You do not have to find an interpreter or rely on a family member.
Yes. The site has Simplified Chinese pages, so you can read about a type of cover in Chinese before you call us. The pages explain what each policy is designed to cover and the questions insurers usually ask. When you are ready, we go through your own situation in Mandarin, by phone or at the Box Hill or Hawthorn office.
No. Insurers issue their policy wordings, schedules and certificates in English, and the English wording is what the insurer applies to a claim. A Chinese speaking insurance broker can explain those documents in Mandarin: what is covered, what is excluded, the excess and the conditions you have to meet. If a clause worries you, ask us before you sign, not after a loss.
No. Anyone can use us, whatever language the business runs in. Mandarin is there for the clients who find it easier, and English works just as well. The cover is the same either way: a business insurance package, liability, property, motor or home, placed with insurers who suit the risk.
Usually a certificate of currency. It shows the policy is in force, the limits and the period of cover. Landlords ask for public liability insurance before the lease starts, and head contractors often ask for public liability and contract works. Consulting contracts may require professional indemnity insurance. We explain in Mandarin what the other side wants and send them the certificate.
Because the hard part is the detail, and detail is easier in your own language. FRS helps you describe the business accurately to the insurer, set limits that match the lease and your contracts, compare insurers who write your kind of risk and act as your advocate at claim time. You deal with the same people in Mandarin at renewal and after a loss.
Talk to a broker about Chinese Speaking Insurance Broker Melbourne
Call 03 7046 3766 on weekdays between 9:30am and 6pm, email admin@fortisrisksolutions.com.au, or send an enquiry and a broker from our Box Hill or Hawthorn office will come back to you about chinese speaking insurance broker melbourne. Tell us what the business does and what the lease or contract asks for, and we take it from there.